Have a question for us? Read through our frequently asked questions to find your answer.


What is Bundlee?
How do rentals work?
What are the benefits of renting baby clothes?
How much is it?
How long do I keep each bundlee for?
Can I preorder?
I'm currently pregnant, how do I preorder?

COVID-19 Updates

Our cleanliness guarantee + sanitisation method
Flexible returns


What's included in a bundlee?
Where do the clothes come from?
Are the clothes kind to a baby's sensitive skin?
How are the clothes cleaned between rentals?
Do I need to wash the clothes before I use them?
What happens to clothes that can't be reused?
Do the clothes fit with reusable nappies?
What age do you go up to?

Care & hygiene

How are the clothes cleaned between rentals?
Is renting clothes hygienic?
How do I take care of the clothes?
What happens if clothes are stained or damaged?
What happens if clothes are lost?
My baby has an allergy. Can I still rent?


Delivery & returns

How soon will my first bundlee arrive?
Will I be notified when my bundlee is on its way?
How is my bundlee delivered?
What happens if I am not in?
How do I get the next size up?
How do I return an outgrown bundlee?
How can I update my delivery address?
My baby is growing slowly, can I keep the bundlee for longer?
My baby is growing fast, can I get the next bundlee sooner?

Billing, cancellations & refunds

How will I be billed?
How do I pause my subscription?
How do I cancel my subscription?
Can I get a refund?

Got another question? Get in touch.