Have a question for us? Read through our frequently asked questions to find your answer.

COVID-19 Updates

The team at Bundlee is thinking of you all. We want to continue to help families during these difficult and unprecedented times. Our rental service delivers essential baby clothes to you, without having to leave your home. We hope that by providing your little one with the clothes they need, we can help ease some of your worries.

We will continue to listen to the government's advice and follow their guidelines.

Our cleanliness guarantee + sanitisation method

Our promise to you is that your clothes will arrive looking, smelling and feeling as clean as can be. Renting parents agree - they have rated our clothes 5/5 for cleanliness.

All clothes are washed and sanitised between rentals at our professional cleaning facility. The Ozone cleaning method we use for sanitisation is known to kill bacteria and viruses.

Shipping days

We have reduced our shipping days to one day a week, so that just one member of the warehouse team can pack and post your orders whilst taking protective measures in isolation.

This means your order will be delivered on the Monday closest to the delivery date you selected. Where possible, we will send out orders early at no extra cost. You will receive text updates as your bundlee's on its way.

Flexible returns

As social distancing measures have been put in place, we want to encourage you to stay at home as much as possible. So we are changing our returns policy. Now you can just send us an email (hello@bundlee.co.uk) to request the next size up. There will be no need to return the outgrown bundlee until social distancing measures are lifted.

Can I preorder?

Yes! You can preorder your bundlee up to 6 months in advance. This is a great way to get prepared if you're currently expecting or want to be ready for the next size up.

Choose your preferred bundlee and delivery date. We will curate your bundlee to reflect the season that you have chosen for it to be delivered in.

The first payment will be taken when you join and your monthly payments won't start until you've had your bundlee clothes for a month.

About

What is Bundlee?

Bundlee is the UK's first baby clothing rental subscription.

Think of Bundlee like a revolving wardrobe for your baby. Rent bundlees of clothes, then simply return outgrown clothes to get the next size up.

How do rentals work?

one. select your baby's first size and delivery date (you can preorder if your little one isn't here yet).

two. receive fifteen ethically made and super stylish cotton baby clothes.

three. enjoy your bundlee worry free, knowing you're insured for any stains or wear-and-tear, until you're ready to return and get the next size up.

four. we'll send your next bundlee to you and your outgrown bundlee will be professionally cleaned before being enjoyed by the next little one.

What are the benefits of renting baby clothes?

Change the world as you change their clothes. Renting offers you a sustainable way to dress your growing baby, and the convenience of swapping clothes for the next size up whenever you like, all for just £24 a month.

Welcome to the rental revolution.

How much is it?

Just £24 a month. Including insurance and free deliveries and returns.

How long do I keep each bundlee for?

As long as you like!

Bundlees grow with your baby, so you can keep the clothes for as short or as long as you need them.

Easily return your outgrown bundlee when you are ready for the next size. Most families tend to keep each bundlee for around 3 months.

For clothing sizes 12 - 18 months and 18 - 24 months, we recommend returning your bundlee after 3 months, before it is outgrown, so that you can get a new selection of clothes.

Can I preorder?

I'm currently pregnant, how do I preorder?

We're so glad you're choosing to dress your little one sustainably!

You can preorder your bundlee up to 6 months in advance. We'd recommend starting with a unisex bundlee in size 0 - 3 months. You can swap to girls or boys later if you like.

Choose the delivery date for arrival 2 weeks before your baby's due date, so that you can feel super organised and spend those last couple of weeks with your feet up (that's all you'll want to be doing anyway!).

Clothes

What's included in a bundlee?

Inside each bundlee is a capsule wardrobe curated for your baby's size and the changing seasons.

Subtle colours and prints create a cool collection of clothes that are easy to mix and match.

In the cooler months your bundlee will include warmer items to snuggle up in.

As the days get brighter and the flowers begin to bloom, your bundlee will feature shorter sleeves and colours to match.

Each bundlee contains 15 clothing items, including: bodysuits, onesies, tops, cardigans, jumpers, joggers, leggings, dresses, shorts and sleepsuits.

Learn more about the clothes.

Where do the clothes come from?

We created a core collection of clothes produced at an ethical factory in Britain. Made from oeko-tex certified cotton, these clothes were made to be loved and last.

Learn more about the clothes.

Are the clothes kind to a baby's sensitive skin?

Yes!

All our clothes are made from soft oeko-tex certified cotton, which means they are free from any harmful chemicals. We also only use nickel free poppers and baby-safe water-based inks, so you can be confident that the clothes are as safe as they are soft.

We professionally clean and sanitise all the clothes in between rentals, so they always arrive to you fresh, clean and stain-free. We'd recommend washing them in your favourite laundry detergent for your baby's sensitive skin before wearing.

How are the clothes cleaned between rentals?

What happens to clothes that can't be reused?

We want to provide the best environmental impact at all stages of our clothes lifecycle. So any returned clothes that are not usable by Bundlee, are reused elsewhere or recycled and broken down into fibres to use in new garments.

Learn more about our sustainable mission here.

Do the clothes fit with reusable nappies?

We have lots of renting families who use cloth nappies.

If you are too, send us an email after you subscribe, so we can curate your bundlee to fit comfortably over cloth.

Care & hygiene

How are the clothes cleaned between rentals?

Our eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect clothes to European standards.

This process makes these clothes cleaner than any you could buy from a shop.

All clothes are then checked to ensure they pass our quality control before being sent to their next home. We have a cleanliness guarantee that ensures clothes always arrive to you as clean as can be and if they don't we'll refund you.

Renting parents rated our clothes 5/5 for cleanliness.

Is renting clothes hygienic?

Yes! Our eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect clothes to European standards in between rentals.

This process makes these clothes cleaner than any you could buy from a shop.

How do I take care of the clothes?

Take good care of the clothes by washing at 30 degrees. Hang dry the clothes either outside or on a clothes hanger if possible.

Rental insurance is included in your Bundlee subscription, which covers you for life's messy moments - the stains from weaning, the wear from crawling (and the occasional poonami!).

In order to reduce damage, you can help by:
- pre-treating stains with a little bit of neat liquid detergent before washing.
- avoid using a tumble dryer.
- if you find a small tear, please stop wearing this item, to stop the tear from growing.

We still like you to return all the clothes, as our eco-friendly laundry service can often get out the toughest stains.

What happens if clothes are stained or damaged?

Rental insurance is included in your Bundlee subscription, which covers you for life's messy moments - the stains from weaning, the wear from crawling (and the occasional poonami!)

We still like you to return all the clothes, as our eco-friendly laundry service can often get out the toughest stains.

What happens if clothes are lost?

Don't worry! Please email us at hello@bundlee.co.uk with the subject 'lost', so that we can resolve this.

My baby has an allergy. Can I still rent?

Clothes may have previously been rented by homes with allergens. However, all clothes are professionally cleaned and disinfected in between rentals.

If your baby has an allergy, please email us (hello@bundlee.co.uk) before joining, so we can discuss your best options.

Delivery & returns

How soon will my first bundlee arrive?

Thank you for joining! Your first bundlee will be with you by your selected delivery date. You will receive text notifications to let you know when your bundlee is on its way.

Will I be notified when my bundlee is on its way?

Yes! Your bundlee is delivered through Royal Mail's Tracked service and you will receive text notifications when your bundlee is on its way.

How is my bundlee delivered?

Your bundlee will be delivered safely to you by Royal Mail.

What happens if I am not in?

If you are not in when Royal Mail attempts to deliver your bundlee, they will leave you a card letting you know whether they safely left your bundlee with a neighbour, or whether to collect it from your local delivery office.

How do I get the next size up?

Whenever you are ready for the next size up, just return your current bundlee through our free returns service.

We will send you the next size up, which will arrive within a few days.

How do I return an outgrown bundlee?

Free returns come with your bundlee - you can easily drop off your return at any Post Office.

You will receive a handy reminder of the items you rented.

How can I update my delivery address?

You can update your delivery address easily - log into your Bundlee account, then click on 'address' and update your delivery address.

My baby is growing slowly, can I keep the bundlee for longer?

Keep your bundlee as long as you like! Get the next size up whenever your baby is ready.

My baby is growing fast, can I get the next bundlee sooner?

Yes, you can get the next size up whenever your baby is ready.

Billing, cancellations & refunds

How will I be billed?

You will be billed £24 monthly for your rental subscription.

You can login to your account at any time to see when you will next be billed.

How do I cancel my subscription?

You can easily cancel your monthly subscription up to seven days prior to your next rental period.

Please email hello@bundlee.co.uk with the subject ‘cancellation’ and return your current bundlee before the end of your current rental period.

Can I get a refund?

To be eligible for a refund, you must cancel your order and return the bundlee unworn and unmarked in its original good condition to Bundlee within fourteen days of receiving it.

To cancel, just email Bundlee (hello@bundlee.co.uk with the subject ‘cancellation’). you will be reimbursed the full amount of the rental fee within fourteen days of Bundlee receiving your returned bundlee.

Got another question? Get in touch.

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