Have a question for us? Read through our frequently asked questions to find your answer.
About
Bundlee is the UK's first baby clothing rental subscription.
Think of Bundlee like a revolving wardrobe for your baby. Rent bundlees of clothes, then simply return outgrown clothes to get the next size up.
Rent. select your baby's first size and delivery date (you can preorder if your little one isn't here yet). Then receive a bundlee of fifteen quality pieces of baby clothes to enjoy worry free, knowing you're insured for any stains or wear-and-tear.
With the capsule subscription, our expert team will curate your bundlee for you, with 15 pieces from our Bundlee Basics collection.
With the personalised subscription, choose the 15 pieces you would like to rent from premium brands MORI, Mini Rodini, The Bonnie Mob, Hatley and Bundlee Basics.
Return. when your little one has outgrown their bundlee, simply return and get the next size up.
Repeat. we'll send your next bundlee to you and your outgrown bundlee will be professionally cleaned and sanitised before being enjoyed by the next family.
Change the world as you change their clothes. Renting offers you a sustainable way to dress your growing baby, and the convenience of swapping clothes for the next size up whenever you like, from just £24 a month.
Welcome to the rental revolution.
Save the planet. Save carbon, water and clothing waste when you switch to renting and help create a better future to grow into.
Save money. Surprisingly affordable sustainability! Dress your little one in quality, ethically made cotton clothes, from just £24 a month.
Save time. Your baby's wardrobe, conveniently curated and delivered to you door. Easy peasy!
Save hassle. No more wondering what to do with outgrown clothes. Swap outgrown clothes whenever it suits you, and always have the right size clothes, right when you need them.
With the average parent spending £997 on clothes in their baby's first year, here's a solution that makes sustainability surprisingly affordable...
The Capsule Subscription is just £24 a month. Or choose to rent premium brands with the Personalised Subscription, for just £39 per month.
Both subscriptions include rental insurance and free deliveries and returns.
As long as you like!
Bundlees grow with your baby, so you can keep the clothes for as short or as long as you need them. Just return your outgrown bundlee when you are ready for the next size.
Most families tend to keep each bundlee for around 3 months.
For clothing sizes 12 - 18 months and 18 - 24 months, although it might take around 6 months for your little one to outgrow this size, we recommend you swap your bundlee for a new one in the same size after 3 months. That way you can get a refreshed bundlee with a new selection of clothes that reflect the season.
Capsule Subscription
Yes! You can preorder your Capsule Subscription up to 6 months in advance. This is a great way to get prepared if you're currently expecting or want to be ready for the next size up.
Choose your preferred bundlee and delivery date. We will curate your bundlee to reflect the season that you have chosen for it to be delivered in.
The first payment will be taken when you join and your monthly payments won't start until you've had your bundlee clothes for a month.
Personalised Subscription
Your Personalised Subscription will automatically arrive 4 days after ordering. If you would like it to arrive on a different date, just send our team a message after placing your order and we'll help. You'll be able to preorder up to 1 month in advance to ensure your clothes selection is available.
We're so glad you're choosing to dress your little one sustainably!
You can preorder your Capsule Subscription up to 6 months in advance. We'd recommend starting with a unisex bundlee in size 0 - 3 months. You can swap to girls or boys later if you like.
Choose the delivery date for arrival 2 weeks before your baby's due date, so that you can feel super organised and spend those last couple of weeks with your feet up (that's all you'll want to be doing anyway!).
COVID-19 Updates
We are following government guidelines to ensure our team and your rentals are as safe as can be.
All clothes are professionally laundered and sanitised between rentals. Our state-of-the-art Ozone sanitisation chamber kills bacteria and viruses.
Our cleanliness promise. Our promise to you is that your clothes will arrive looking, smelling and feeling as clean as can be. Renting parents agree - they have rated our clothes 5/5 for cleanliness.
If, due to self isolation or shielding, you cannot return your outgrown bundlee, you can send us an email (hello@bundlee.co.uk) to request the next size up. You can then return your outgrown bundlee when it is safe for you to do so.
Clothes
Inside each bundlee is a capsule wardrobe curated for your baby's size and the changing seasons.
Each bundlee contains 15 clothing items, including: bodysuits, rompers, tops, cardigans, jumpers, joggers, leggings, dresses, shorts and sleepsuits.
Capsule Subscription
Curated essentials, chosen by experts. Capsule wardrobe of 15 Oeko-Tex cotton pieces from our Bundlee Basics range, that's ethically made in the UK.
Personalised Subscription
Your favourite sustainable brands, chosen by you. Choose 15 pieces from premium brands MORI, Mini Rodini, The Bonnie Mob, Hatley and Bundlee Basics.
Learn more about the clothes.
We created a core collection of clothes produced at an ethical factory in Britain. Made from Oeko-Tex certified cotton, these clothes were made to be loved and last.
Learn more about the Bundlee Basics collection.
Yes!
The clothes in our Bundlee Basics range are made from soft Oeko-Tex certified cotton, which means they are free from any harmful chemicals. We also only use nickel free poppers and baby-safe water-based inks, so you can be confident that the clothes are as safe as they are soft.
We professionally clean and sanitise all the clothes in between rentals, so they always arrive to you fresh, clean and stain-free. We'd recommend washing them in your favourite laundry detergent for your baby's sensitive skin before wearing.
Our eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect clothes to European standards.
This process makes these clothes cleaner than any you could buy from a shop.
All clothes are then checked to ensure they pass our quality control before being sent to their next home.
We want to provide the best environmental impact at all stages of our clothes lifecycle. So any returned clothes that are not usable by Bundlee, are reused elsewhere or recycled and broken down into fibres to use in new garments.
Learn more about our sustainable mission here.
We have lots of renting families who use cloth nappies.
If you are too, choose the 'cloth nappy' option when you subscribe, so we can curate your bundlee to fit comfortably over reusable nappies.
Our clothes go all the way from 0 to 24 months - the time when they’re growing the fastest!
Care & hygiene
Our eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect clothes to European standards.
This process makes these clothes cleaner than any you could buy from a shop.
All clothes are then checked to ensure they pass our quality control before being sent to their next home. We have a cleanliness guarantee that ensures clothes always arrive to you as clean as can be and if they don't we'll refund you.
Renting parents rated our clothes 5/5 for cleanliness.
Learn more about our cleaning processes.
Yes! Our eco-laundry facility uses innovative technology to remove stains, kill germs and fully disinfect clothes to European standards in between rentals.
This process makes these clothes cleaner than any you could buy from a shop.
Take good care of the clothes by washing at 30 degrees. Hang dry the clothes either outside or on a clothes hanger if possible.
Rental insurance is included in your Bundlee subscription, which covers you for life's messy moments - the stains from weaning, the wear from crawling (and the occasional poonami!).
In order to reduce damage, you can help by:
- pre-treating stains with a little bit of neat liquid detergent before washing.
- avoid using a tumble dryer.
- if you find a small tear, please stop wearing this item, to stop the tear from growing.
We still like you to return all the clothes, as our eco-friendly laundry service can often get out the toughest stains.
Rental insurance is included in your Bundlee subscription, which covers you for life's messy moments - the stains from weaning, the wear from crawling (and the occasional poonami!)
We still like you to return all the clothes, as our eco-friendly laundry service can often get out the toughest stains.
Don't worry! Please email us at hello@bundlee.co.uk with the subject 'lost', so that we can resolve this.
Clothes may have previously been rented by homes with allergens. However, all clothes are professionally cleaned and sanitised in between rentals.
If your baby has an allergy, please email us (hello@bundlee.co.uk) before joining, so we can discuss your best options.
Delivery & returns
Thank you for joining! Your first bundlee will be with you by your selected delivery date. You will receive text notifications to let you know when your bundlee is on its way.
Yes! Your bundlee is delivered through Royal Mail's Tracked service and you will receive text notifications when your bundlee is on its way.
Your bundlee will be delivered safely to you by Royal Mail.
If you are not in when Royal Mail attempts to deliver your bundlee, they will leave you a card letting you know whether they safely left your bundlee with a neighbour, or whether to collect it from your local delivery office or organise a redelivery.
Whenever you are ready for the next size up, just return your current bundlee through the free returns label which came with your bundlee or use our free returns service.
We will send you the next size up, which will arrive within a few days.
Use the free returns label that came with your bundlee, or generate a free return label here - you can easily drop off your return at any Post Office.
You will receive a handy reminder of the items you rented.
You can update your delivery address easily - log into your Bundlee account, then click on 'address' and update your delivery address.
Please update your address 7 days before your bundlee is set to arrive. If you need to update your address closer to the time of your bundlee's arrival, please email our team hello@bundlee.co.uk.
Keep your bundlee as long as you like! Get the next size up whenever your baby is ready.
Yes, you can get the next size up whenever your baby is ready.
Billing, cancellations & refunds
You will be billed monthly for your rental subscription.
You can login to your account at any time to see when you will next be billed.
You can easily pause your monthly subscription up to seven days prior to your next rental period.
Please email hello@bundlee.co.uk with the subject ‘Pause’ and return your current bundlee before the end of your current rental period.
You can then let us know when you're ready to rent again and we'll start your subscription back up and send out your next bundlee.
You can easily cancel your monthly subscription up to seven days prior to your next rental period.
Please email hello@bundlee.co.uk with the subject ‘cancellation’ and return your current bundlee before the end of your current rental period.
To be eligible for a refund, you must cancel your order and return the bundlee unworn and unmarked in its original good condition to Bundlee within fourteen days of receiving it.
To cancel, just email Bundlee (hello@bundlee.co.uk with the subject ‘cancellation’). you will be reimbursed the full amount of the rental fee within fourteen days of Bundlee receiving your returned bundlee.
Got another question? Get in touch.