1. General

These terms and conditions of the rental agreement (“Terms”) constitute a binding legal agreement between you (“you”, “your”, or “the customer”) and Bundlee (“we”, “us”, or “our”) and establish terms and conditions under which you will make a Rental Subscription via the Website. The customer agrees to rent Bundles in accordance with these Terms and Bundlee agrees to provide and deliver Bundles and perform related services.

 

Please read the Terms of this agreement and our privacy policy carefully and make sure you understand them before making a Rental Subscription. By subscribing, you agree to be bound by and become party to this agreement and to be subject to our privacy policy. Bundlee reserves the right to change the Terms, and, by subscribing, you agree to adhere to and be bound by any changes to the Terms after the date of such change. If you do not agree to all the Terms and our privacy policy, please do not subscribe to rent any Bundles.

 

 

By accepting these Terms and subscribing, you represent that you are legally capable and willing to enter into a binding contract with Bundlee. You represent that you are eighteen years or older and that you are authorised to use the chosen payment method for the purpose of renting any Bundles as described on the Website.

 

 

You agree to receive all communications from Bundlee electronically via email. You agree to keep your email address up-to-date at all times and agree that you will be deemed to have received any notices we send to that email address.

 

We may provide notice of any changes to our terms and conditions by email, account notifications, or by publishing them on the Website.

 

Bundlee can be contacted by email at hello@bundlee.co.uk.

 

 

Bundlee offers Rental Subscriptions for Bundles. There are two options, explained below. Please note that you may rent up to a maximum of one Bundles at a time.

 

 

The first Rental Subscription we offer is the Monthly Subscription. The Monthly Subscription lets you rent each Bundle for any period from 1 to 12 months. You can get the next size up at any point by returning your rented Bundle. You will be charged the Rental Fee monthly as agreed in the payment transaction. This Monthly Subscription will continue on a rolling basis until it is cancelled by either you or Bundlee or is automatically terminated.

 

 

The second Rental Subscription we offer is the Prepaid Subscription. The Prepaid Subscription lets you rent Bundles for the predetermined Subscription Term. You can get the next size up at any point during the Subscription Term by returning your rented Bundle. You will be charged at the beginning of the contract the agreed Rental Fee for all Bundles to be delivered during the Subscription Term. Prepaid Subscriptions are available in varying Subscription Terms: three months, six months, nine months, twelve months, eighteen months and twenty-four months.

 

 

You agree and acknowledge that you are renting any Bundles and that ownership of the Bundles remains with Bundlee at all times. The risk of loss or damage of the Bundles passes to you once the Bundles have been delivered. You will keep the Bundles in your possession until they are returned to Bundlee.

 

 

The Rental Fee is listed on the Website.

 

Upon subscribing, you authorise Bundlee and/or our third party payment processor to charge your payment card for the applicable Rental Fees (i) in respect of a Monthly Subscription, on a recurring basis per Rental Period until cancellation or automatic termination, or (ii) in respect of a Prepaid Subscription, at the start of the Subscription Term for all Bundles to be delivered during the Subscription term. Upon subscribing, you authorise us to charge you, where applicable, for agreed rental extensions, and for the cost of Bundle baby clothing where there has been excessive damage to or loss of any Bundle by the customer. You will be notified by email 1 day before any charges are taken.

 

 

Cancellation and Refunds for Monthly Subscriptions:

To be eligible for a refund, you must cancel your order and return the Bundle unworn and unmarked in its original good condition to Bundlee within fourteen days of receiving your most recent Bundle. To cancel, you must email Bundlee (hello@bundlee.co.uk with the subject ‘Cancellation’). You will be reimbursed the full amount of the Rental Fee within fourteen days of Bundlee receiving your returned Bundle.

Cancellation and Refunds for Prepaid Subscriptions

To be eligible for a refund, you must cancel your order and return the Bundle unworn and unmarked in its original good condition to Bundlee within fourteen days of receiving your first Bundle. To cancel, you must email Bundlee (hello@bundlee.co.uk with the subject ‘Cancellation’). You will be reimbursed the full amount of the Rental Fee within fourteen days of Bundlee receiving your returned Bundle.

Cancelling a Monthly Subscription:

A Rolling Subscription will automatically renew and charge you every month. You may cancel your Monthly Subscription up to seven days prior to your next Rental Period. To cancel your subscription for the following Rental Period, please email hello@bundlee.co.uk with the subject ‘Cancellation’. You will need to return your rented Bundle before the end of your current Rental Period for the cancellation to be effective.

 

Automatic Termination of Monthly Subscriptions:

A Monthly Subscription goes up to size eighteen – twenty-four months and will automatically be terminated at the end of the Final Monthly Subscription Rental Period. You will need to return your rented Bundle before the end of the Final Monthly Subscription Rental Period for the termination to be effective. If you do not return the Bundle by the end of the Final Monthly Subscription Rental Period, you will be charged the Rental Fee for a further Rental Period. 

 

Automatic Termination of Prepaid Subscriptions:

A Prepaid Subscription will automatically be terminated at the end of the Final Prepaid Rental Period. You will need to return your rented Bundle before the end of the Final Prepaid Rental Period for the termination to be effective. If you do not return the products by the end of the Final Prepaid Rental Period, you will be charged the Rental Fee for a further Rental Period.

 

Cancellation and Refunds by Bundlee:

In limited circumstances, Bundlee may be unable to deliver the products where there is insufficient clothing available. In these circumstances, Bundlee is entitled to cancel the relevant Rental Subscription and will refund any payment paid by the customer in expectation of receiving a Bundle.

 

 

The customer is to be responsible for the Bundle products during the Rental Periods. The customer agrees to keep the Bundle clothing clean and in good condition. The customer agrees not to interfere with the Bundle products and agrees to use the products in accordance with the Manufacturer’s instructions and any other instructions given by Bundlee. In particular, the customer is advised to wash the Bundle products in accordance with the Manufacturer’s guidelines. The customer agrees not to sell or transfer the Bundle products. The customer agrees to return Bundle products in their original good condition.

 

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us by email at hello@bundlee.co.uk.

 

 

To ensure you receive your delivery, please make sure the delivery address on your account is correct. To update a delivery address, please do so in the Account section on the Website or email hello@bundlee.co.uk with the subject “Address Update”. Please update the delivery address over seven days prior to your next rental. If you do not update your delivery address within this time period, your delivery may go to your old address, for which Bundlee is not to be held responsible.

 

 

Bundlee offers free returns. Please follow the instructions in your Bundlee package to return your Bundle. You must return all Bundle products rented, regardless of their condition. If you fail to return any Bundle product, we will contact you first by email to remind you of the return. If you have been notified and still do not return the Bundle product/products within 7 days from the day of Bundlee’s sending of the reminder email, you agree that Bundlee may charge your payment card the full retail price of all Bundle products that have not yet been returned by you to Bundlee.

Once Bundlee has received confirmation of your return being posted, we will send out your next Bundle within three working days. You will receive text confirmation that your next Bundle has been sent out to the address provided to Bundlee.

   

 

Reasonable wear and tear to the Bundle products (including minor stains and small rips) is fully covered in your Rental Fee. If you have any Bundle products that are damaged or lost, please contact us immediately via email (hello@bundlee.co.uk), so that we can work together to find a solution.

 

If you return a Bundle product with excessive damage or damage exceeding reasonable wear and tear, as determined at Bundlee’s sole reasonable discretion, you agree that Bundlee may charge your payment card the full retail price of the product. If a Bundle product is lost, or otherwise not returned to Bundlee, you agree that Bundlee may charge your payment card the full retail price of that product.

 

 

Bundlee operates a quality and controls procedure of the products in Bundles.

 

 

You may contact us at hello@bundlee.co.uk to resolve any disputes. Alternatively you can visit the European Online Dispute Resolution platform – https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN – to make a complaint and have it resolved by an independent dispute resolution body.

 

 

Where you have breached these Terms, Bundlee is entitled to cancel your account and any future Rental Subscriptions and reclaim the full retail price of a replacement Bundle.

 

 

Bundlee does not exclude or limit its liability to you where it would be unlawful to do so. Nothing in these Terms seeks to exclude or limit Bundlee’s liability for death, personal injury or negligence, or for fraud or fraudulent misrepresentation.

 

Bundlee limits its liability under the Terms to the value of the contract between you and us – the total price for the Rental Subscription payable by you.

 

Bundlee is not liable for any indirect or unforeseeable loss or damage. Bundlee is not liable for any defects, faults or issues in the Bundle products, where such defects, faults or issues are as a result of the manufacture of the products. Bundlee will inspect the products visually but is not liable for any faults or defects that are not visible to the human eye on inspection of the products.

 

The customer uses the Bundle products at the customer’s own risk. Bundlee is not liable for any loss or damage incurred as a result of the customer using the products in any way not in accordance with the instructions for use, including the guidelines of the Manufacturer or available on the Website.

 

Bundlee is not liable for Bundle products delivered to the customer’s previous or incorrect address, provided the customer has failed to notify Bundlee of an address change or confirmed the correct address at least seven days in advance of the customer’s next Bundle rental. Bundlee excludes any obligation or liability on its behalf in connection with the cost and effort of rerouting or resending the Bundle products.

 

 

Bundlee will not be liable for any failure or delay in performing its obligations under these Terms, where such failure or delay results from any cause beyond Bundlee’s reasonable control. Such causes include, without limitation, fire, explosion, extreme weather, natural disaster, power failure and internet service malfunction.

 

 

These Terms and the relationship between you and Bundlee, including any disputes arising from contractual or non-contractual obligations by either party, shall be governed by and construed in accordance with the law of England of Wales and shall be subject to the jurisdiction of the courts of England & Wales.